We want to make sure your telehealth experience is smooth and seamless! Check out our tips on how to test your device prior to your appointment, connect to your telehealth visit, and ensure audio and video are working for your appointment.
Test your device prior to your visit
To ensure your hardware is ready for your telehealth visit, click the link below to test your device.
Tips for connecting to your telehealth visit
- Wi-Fi works better than cellular connections.
- Some public Wi-Fi networks may be restricted and not work as well as full Wi-Fi.
- Make sure you are not streaming audio or video, such as Spotify or YouTube, which can slow down connectivity.
Tips for audio and video connection
- Check that your device is not muted and your volume is turned up.
- Try to use headphones with a microphone, which offers you more privacy and allows your provider to hear you better.
- Try to stabilize your mobile device.
- Make sure you are in a quiet, well-lit area.