Billing Statement Information

August 2024: Patient Billing is Going Digital

We work with Managed Accounts Receivable Services for some of our billing services. As such, you may receive a call from us asking you to return our call at 1-888-686-6229 regarding your bill.

Your billing statement includes charges for the care received at Glencoe Regional Health. It also includes payments made by your insurance provider, if applicable, and the remaining balance to be paid.

Some patients may receive multiple billing statements. Separate statements are issued for visits related to worker’s compensation, motor-vehicle accidents and third-party liability (such as homeowner’s insurance). Please call 320-864-7101 if you have any questions.

Minimum Monthly Payment 

For balances $0 – $9,999.99, the required minimum monthly payment is $100.

For balances $10,000 or more, the required minimum monthly payment is $250.

Pago Mínimo Mensual 

Estimates

Beginning January 1, 2021, the US Department of Health and Human Services and Centers for Medicare and Medicaid Services are requiring hospitals and health systems to post their standard charges by providing a consumer-friendly display of standard charges for 300 ‘shoppable services’.

Glencoe Regional Health has created an Estimate Tool the provides information on our 300 shoppable services. The Estimate Tool provides estimates based on GRH’s patient historical data, please understand that this tool only provides estimates. The actual cost will be dependent on the services actually received during a visit. When a patient has the opportunity to shop for medical services, they should contact their own insurance carrier to understand which costs will be covered and which will be the patient’s responsibility.

The information provided in the estimate is intended to help patients better understand potential out-of-pocket costs for healthcare services. GRH’s goal is to provide patients with a best estimate based on the information available. An estimate is not a guarantee of payment or insurance coverage. A patient’s actual costs will depend on the services actually received, and a patient’s individual health insurance benefits, such as whether the deductible has been met or if a plan has a co-pay. The estimate does not guarantee that a patient’s insurance will pay for these services. Patients should contact their insurance company directly for more information about out-of-pocket obligations and to find out what services are covered under a patients plan.

Glencoe Regional Health is responsible for billing the technical and/or professional charges for services provided. These services may also contain professional charges, such as an attending physician, a radiologist, a pathologist, or a surgeon who is consulting through Glencoe Regional Health. Those services are not included in the estimate and are billed/collected independent of Glencoe Regional Health.

The estimate does not constitute a final contract, as the actual charges may be significantly different based on the actual services provided during the appointment.

By reading this, you acknowledge that an estimate does not represent a guarantee. To generate an estimate, please click here.

If you have questions about the estimate, please contact the Business Services office at 320-864-7780.

Patient Resources

Healthcare pricing is complex and can be difficult to understand. These resources can help you make informed decisions:

Healthcare Financial Management Association Consumer Guides


The Healthcare Financial Management Association has assembled two consumer guides to help patients understand health care prices and avoid billing surprises:

Minnesota Hospital Association: Hospital Price Check

Consumers who are scheduling elective procedures or non-emergency treatments or services want to know in advance what to expect. Minnesota Hospital Price Check from the Minnesota Hospital Association is designed to help you be an educated consumer and get the information you need.

Minnesota Disclosure of Hospital Charges

The Minnesota Legislature enacted a law 144.591 that requires Minnesota Hospitals to provide consumers with an itemized bill in plain language within 30 days of discharge. Detailed charges from your most recent statement are available within your MyChart account. For instructions on how to access the detailed charges once logged into your MyChart account click here. If you do not have a MyChart account, consumers may contact the Business Services office at 320-864-7780 to request a copy of the detailed hospital charges.

No Surprise Billing Act

Section 2799B-3 of the Public Health Service Act (PHS Act) requires health care providers and facilities to make publicly available the restrictions on providers and facilities regarding balance billing in certain circumstances. Facilities are also required to state any applicable state law protections against balance billing and information on contacting appropriate state and federal agencies in the case that an individual believes that a provider or facility has violated the restrictions against balance billing.

To access the disclosure notice regarding patient rights and protections against surprise billing, click on the desired language below: 

To access your rights to receive a good faith estimate, click on the desired language below: 

Clinic Price Transparency

The Minnesota Legislature enacted a law that requires certain clinics to report information about the 25 most frequent services they provide that cost more than $25 beginning July 1, 2019. The law requires clinics to post their starting charges, expected payment rate from Medicare and Medical Assistance, and the average amount paid by commercial insurance companies.

For additional information about our clinic charges, Medicare or Medical Assistance payment rates, or our clinics’ average payment rate from commercial health insurance companies, please call 320-864-7780.

Federal Hospital Price Transparency

Beginning January 1, 2021, the US Department of Health and Human Services and Centers for Medicare and Medicaid Services are requiring hospitals and health systems to post their standard charges in a comprehensive machine-readable file.

Hospital charges are the amount a hospital bills for a service. For most patients, hospitals are reimbursed by payers at a level well below charges. Patients covered by commercial insurance products have negotiated rates with hospitals. Patients covered by Medicare or Medicaid programs have hospital reimbursement rates determined by federal and state governments. Hospital charges may include bundled procedures, personnel, services and supplies. An example would be room rates that include the space, equipment, nursing personnel and supplies.

To access the hospital price transparency comprehensive machine-readable file for patients of Glencoe Regional Health, click here.

GRH Employee Resources

Transparency in Coverage

The following information is for GRH employees who have health insurance though Glencoe Regional Health.

In compliance with The Transparency in Coverage Rule, issued in 2020 by the Department of Health and Human Services (HHS), the Department of Labor, and the Department of the Treasury, effective beginning July 1, 2022, health plans and health insurance issuers must publish two separate Machine-Readable Files (MRFs) containing In-Network and Out-Of-Network details.

The rule requires most group health plans, and health insurance issuers to disclose price and cost sharing information to participants, beneficiaries, and enrollees. Pricing to include negotiated rates, billed charges and allowed amounts paid for out-of-network providers, and the negotiated rate and historical net price for prescription drugs. The files will contain the following details:

  • In-Network: Negotiated rates for all covered items and services between the plan or issuer and in-network providers
  • Out-of Network: Allowed amount paid to, and billed charges from, out-of-network providers for all covered services within a 90-day period

To access the price transparency comprehensive machine readable file for GRH employees, click here. 

Accountable Care Organization (ACO) – Medicare Shared Savings Program

Programa de Ahorros Compartidos de Medicare Organizaciones Responsable de la Salud

Glencoe Regional Health is part of an Accountable Care Organization (ACO). We’ve teamed up with other doctors, hospitals, and health care providers to make sure you get the best care. 

We provide coordinated care for you to get well and stay well.

  • You get patient-centered care focused on your needs.
  • Your health care providers can see the same test results, treatments, and prescriptions.
  • More coordination helps prevent medical errors and drug interactions. 
  • You may save time, money, and frustration by avoiding repeated tests and appointments.
  • Better communication can help protect against Medicare fraud and waste.

Get the most from your care with our communication and support.

  • When you choose a health care provider that participates in an ACO, they’ll help you get the right care at the right time. You can visit Medicare.gov and create a Medicare account to choose a primary care doctor.
  • Medicare protects the privacy of your health information. If you don’t want Medicare to share information with your health care providers for care coordination, call 1-800-MEDICARE (1-800-633-4227). Medicare may still share general information to measure provider quality. For more information on how Medicare may use and give out your information, visit Medicare.gov and search for “privacy”.

Want more information?

Ask our front desk or call us at 320-864-3121. You can also visit Medicare.gov or call 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048. To report a Medicare-related concern or complaint, call 1-800-MEDICARE (1-800-633-4227).