From questions about coverage to the final medical bill, Financial Navigators and Financial Advocates are here to guide patients through the financial side of care. Together, they help patients understand their options, manage costs, and feel supported every step of the way.
Financial Advocates
- Serve as the primary contact for billing questions and self-pay balances
- Explain statements, insurance coverage, and patient responsibility
- Provide estimates, set up payment plans, and answer account questions
Financial Navigators
- Screen patients at risk of financial harship
- Collaborate with providers and social workers to support patients with higher complex billing questions
- Help with financial assistance applications, grants, or support programs
